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Charity Sector Looks To Improve Complaint Handling

Major peak bodies in the not-for-profit sector have launched a “desperately needed” policy to improve how charities handle complaints.

These 11 peak national bodies – including the Australian Council for International Development, Community Council for Australia, Fundraising Institute Australia and Justice Connect – unveiled this initiative on Monday.

The policy is designed to ensure that complaints are handled confidentially and safely by charities, to enhance community trust and confidence in the sector.

To view the full Pro Bono article, click here.

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