The High Court of Australia has made an important decision about the ‘comments section’ on social media posts. This decision affects any person or organisation that runs a social media page or publishes a post on social media, including on platforms such as Facebook, Instagram and Twitter. If a not-for-profit organisation operates a social media page, it is responsible under defamation law for everything that is posted on that page.
Every not-for-profit organisation that operates a social media page should put measures in place to ensure that posts or comments made by others are not defamatory.
This might include:
- setting up systems to actively monitor and moderate comments
- disabling comments if it is not possible to moderate them
- using various tools offered by social media platforms, for example to block keywords and profanities, hide offensive comments, or restrict who can reply to your posts, and
- documenting agreed strategies in a social media policy.
To view more information and resources on this matter from NFPLaw, click here.