Client Portal

ACNC – Change is coming

In the 2017 Federal Budget, the Government announced that the ACNC would receive just under $3 million to improve our IT systems. You will be pleased to know that this project is well and truly underway.

Over the coming months we will use this funding to:

  • Improve the speed and functionality of the Charity Portal, which will make submitting Annual Information Statements quicker, and easier
  • Update our website design and layout, so it is more user-friendly for those looking for information to manage their charity, or those looking for information about charities and the sector
  • Improve the accessibility, searchability, and responsiveness of the Charity Register for donors and the public
  • Implement a new customer relationship management system that provides automation, workflow and quality assurance to support and streamline our internal operations.

The benefits of this project are still some months away, however, registered charities can begin to prepare themselves by ensuring that their address for service – the official address we use to contact them – is accurate and up to date. This is important because we will need to contact all registered charities over the coming months to provide them with new credentials to access the Charity Portal. If we cannot reach you via your address for service email, you will not be able to set up your new account.

To view the full ACNC article, click here.

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