Client Portal

Managing Critical Client Incidents

The Department for Communities and Social Inclusion (DCSI) have created templates and guidelines for managing Critical Client Incidents (CCI) in the not for profit sector.

These CCI resources include a policy template, check list, interpretive guide and CCI report template.

These templates can act as a visual tool to guide nfp organisations on how to proceed when managing and reporting critical client incidents (CCI)

To access these templates click here

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