Client Portal

ACNC Trust and Confidence Survey

The ACNC have released the results of independent research commissioned by the ACNC into Public Trust and Confidence in charities. The results are heartening for all concerned within the charitable sector including the ACNC.

As well as identifying the level of trust in charities, the report looks into public knowledge of charities and community expectations of a charity regulator.

The qualitative research consisted of six focus groups and aimed to explore:

  • attitudes to charities
  • factors that influence trust and confidence in charities
  • responses to the idea of an online searchable charities register.

Quantitative research involved a survey of the Australian public’s attitudes to charities. The survey was conducted online and there were 1624 responses.

While public trust in the Australian charity sector is high with only the police and doctors rated higher than charities, the study of 1,624 people found that their trust and confidence in Australian charities increased statistically significantly, from an initial score of 6.6 out of 10 to a score of 7, when they understood the role of the ACNC.

Further information and the full report is available at;

Let us keep you up-to-date

Subscribe to the NFPAS email newsletter to receive not for profit industry news and special updates.